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Terms and conditions


These Terms and Conditions govern the use of www.lostdecades.co.nz (the website) and the purchase of any goods from Lost Decades either via the website or directly from our showroom or other depots.  The website is owned and operated by Lost Decades.  By using this web site, you are agree to be bound by our Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.  All information and photographs and other images contained in this web site are protected by applicable copyright and trademark law.


Lost Decades may revise these terms and conditions at any time without notice.  As a user you are responsible for keeping up-to-date with the current version of these Terms and Conditions.


You must not use any robots or automatic bidding software on this site.


Lost Decades will not sell any illegal or offensive items including stolen items, unsafe items and anything that infringes copyright law.  Any party engaged in illegal activities involving the use of this website or our services will be subject to civil and criminal sanctions and prosecution.  Lost Decades does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.



The items offered on this web site are provided "as is".  Lost Decades obtains information regarding provenance, authenticity and condition of each item offered for sale from the respective previous owners of such items and from our own careful observation.  Lost Decades undertakes to provide this information as accurately as possible, however it makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.  Further, Lost Decades does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the items on its Internet web site or otherwise relating to such items.  Lost Decades may remove from this website any item being sold on behalf of that item's owner and/or restrict that owner's usage of this website, without notice, if it is believed that that owner has breached our terms and conditions.



Lost Decades has not necessarily reviewed any other internet site linked to its own web site and is not responsible for the contents of any such linked site, nor does Lost Decades necessarily endorse any such site or its contents.  Use of any such linked web site is at the user's own risk.



In no event shall Lost Decades be liable for any damages, personal injury, or other loss whatsoever (including, without limitation, damages for loss of profit, or due to business interruption,) arising out of the use, misuse or inability to use the Lost Decades internet site, or any item offered for sale by or purchased from Lost Decades, even if Lost Decades or a Lost Decades authorized representative has been notified orally or in writing of the possibility of such damage.



All prices quoted are in New Zealand dollars.  International transactions via PayPal are carried out in $NZ and therefore your final bill will be determined by the exchange rate applied by your credit card company at the time the charge is recorded, plus any fees applied by your credit card provider.



Most items offered for sale by Lost Decades are “one-off”.  Once an item has been confirmed as sold, we will initially mark it as such and eventually remove the item from the listing.  However if more than one order and payment for a particular item is received prior to its marking or removal, the goods will be shipped to the first order received and any due refund(s) made to all subsequent orders.


In the event a particular product is sold out Lost Decades reserves the right to either process partial orders or make refunds, or return orders in their entirety.  Lost Decades will ensure that full title to any property in the products ordered will be retained by the respective owner of such property until payment in full has been confirmed.


Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but these may change at any time. The availability of our products and services may change from time to time.


Ordering Goods

Orders can only be placed by people or organizations with full legal capacity to engage in a binding contract.  Any order placed by you via our website is an offer by you to purchase a particular product or service for the price shown (plus delivery and other charges) specified at the time you place your order.  It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card.  Fraudulent ordering will be prosecuted to the fullest extent the law allows.


Lost Decades reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product posted on this website, an error in your order or a failure in your payment.  Your ability to purchase products and services from Lost Decades may be terminated at any time by Lost Decades without notice.


Upon receipt of your order, Lost Decades will issue you with an invoice shortly afterwards listing the items ordered, the total product and shipping charges, and your delivery details. This will not include any customs duties, local taxes or bank fees. In the event that your order for any reason cannot be fulfilled by us, you will receive an email from us notifying you to that effect.



It is strict policy of Lost Decades that all online purchases must be paid for prior to shipment of the products no matter what the value, and Lost Decades is satisfied with the integrity of the order.


Payment may be made in any of the following ways:


  • Internet Banking:  Our bank account details will be provided to purchasers.

  • PayPal:  PayPal accepts Visa, MasterCard, Discover, and American Express

  • Cash:  By visiting our showroom


We regret that we no longer accept personal cheques.


Upon confirmed receipt of your payment, your goods will then be shipped.



Orders are dispatched from Lost Decades during normal New Zealand business hours. Orders are not valid until accepted by Lost Decades.


Due to the valuable nature of many items sold by Lost Decades, our couriers must be able to leave your parcel with someone at the address you have indicated, unless you have first provided us with special instructions detailing a safe place to leave it.  A signature may be required upon receipt.  Items will be deemed to have been received by you if accepted by a person at your nominated delivery address, or if your special instructions are complied with. Insurance applies only until the order is delivered to your nominated address.


Shipping details must include a street address and daytime telephone number.  Your order cannot be dispatched if these details are missing.  It is your obligation to enter the correct delivery address details at the time of ordering.  If the delivery details you have given are incorrect, Lost Decades will not accept any liability.  Should you wish us to attempt to recover and re-send your package, you will incur any recovery costs and additional delivery charge.


Lost Decades reserves the right to limit quantities and may discontinue accepting orders at any time.  Lost Decades reserves the right to accept or reject orders in any combination or option(s) it determines to be in its best interest.


Items shipped within New Zealand usually arrive within 3 working days, often sooner.  Packages shipped overseas usually arrive within 14 working days.  You may be subject to import duties and taxes levied by your country or other overseas authority once a shipment reaches your country, which are not included in our prices.  You may also be required to pay additional charges for customs clearance.  You should contact your local customs office for further information on applicable duties taxes restrictions and fees.


Should you require your purchase to be shipped via any specific shipping provider please contact us directly.  Lost Decades cannot guarantee a specific delivery time.  We will make every attempt to fulfil your request but cannot guarantee it.



You may cancel your order at any time prior to acceptance and processing, but please note that orders for items that are held on site will be processed immediately and cannot be cancelled once despatched.


Returns and Credit Policy

If for any reason you are not satisfied with your purchase, please advise us by e-mail within 5 working days of receipt of goods.  Returns for credit will only be approved if the below requirements are met.  Shipping and handling charges paid on the order are not refundable in any way.


Returns are not accepted, nor will credit be given if:


• We have not been notified by email and a return authorisation number sent to you.

• You have simply changed your mind about purchasing the item.

• Items have been misused or otherwise used for a purpose other than its manufacturer’s intended use.

• Items have been damaged in transit, in which case a claim should be made against the courier.

• Returns are for reasons that are already covered by the website product description including description of condition and known defects.


Your application for a return authorisation number should be e-mailed to us at [email protected] or by phone to Lost Decades on +64 21 2139179 with the following details:


• Item I.D. Number.  (You will find this on your sales docket)

• Date of purchase

• Reason for return


Lost Decades will accept partial returns on an order if multiple items are on the order and the reason for the return is justified.  In all cases of returns a credit will be given on the customer account or as a cash refund, at Lost Decades’ discretion.


To return your product, reply to the Order email notifications you received, to let us know why you wish to return your item(s) and your request for a credit for each item.  Lost Decades reserves the right to decline accepting returns if reasons given for returns are deemed to be unjustified by Lost Decades.


Please address your package to Lost Decades, 18 Matua Road, Huapai, Auckland 0810, New Zealand.  For your protection we strongly recommend that you return your order by insured mail and keep the receipt for your records.  Lost Decades is not responsible for lost return shipments.  All refunds will be credited in New Zealand dollars.



Lost Decades is based in Huapai, New Zealand and operates within normal laws of commerce under New Zealand business law.  The normal laws of international commerce apply to international transactions, provided that any contract made between you and Lost Decades shall be construed, applied and shall take effect as a contract made in accordance with the laws of New Zealand and will be governed by and must be performed according to that law.